Our Policies

Effective Date: 2-25-25

1. Booking and Payment Terms

To secure your rental, a non-refundable deposit of 50% of the total rental amount is required at the time of booking. The remaining balance must be paid in full 30 days prior to the event date. Failure to pay the remaining balance by the due date may result in cancellation of the reservation and forfeiture of the deposit.

3. Cancellation Policy Due to Weather

We understand that weather conditions may impact your event. Our cancellation policy regarding inclement weather is as follows:

Cancellations due to severe weather must be communicated to us at least 72 hours prior to the event. Customers may choose to reschedule their rental for a future date without penalty, provided that we are notified within the specified timeframe.

If the cancellation is made less than 72 hours before the event, the customer will forfeit the deposit.

We reserve the right to assess the weather conditions and may cancel the rental if conditions are deemed unsafe for delivery and setup. In such cases, customers will receive a full refund of their deposit.

4. Damaged, Missing, or Stolen Equipment

While we strive to provide high-quality equipment, accidents can happen. Our policy regarding equipment damage, loss, or theft is as follows:

All rentals are subject to a Damage Waiver Fee that covers minor damages incurred during the rental period. This fee does not apply to theft or equipment that is lost or damaged beyond repair.

In the event of equipment damage, loss, or theft that exceeds the coverage provided by the Damage Waiver, the customer will be responsible for the repair or replacement costs of the equipment, which will be assessed at the current market value.

Customers are encouraged to inspect all equipment upon delivery or pickup and report any issues immediately. Failure to report damage may result in the customer being held responsible.

5. Customer Responsibilities

Customers are responsible for the care of all rented equipment during the rental period. This includes:

Ensuring that all items are returned in their original condition (excluding normal wear and tear).

Taking reasonable precautions to protect the equipment from theft, loss, or damage.

6. Contact Information

For any questions regarding this policy or to discuss your rental needs, please contact us at:

Phone:** 256-863-2550

Email:huntsvilleeventrentals@gmail.com

By confirming your rental, you acknowledge that you have read and understood these policies.

Thank you for choosing  Huntsville Event Rentals. We look forward to helping you create an unforgettable event!